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CAP Services Conducts Triennial Needs Assessment

CAP Services has deployed its triennial needs assessment survey; the WISCAP member agency is surveying residents of its five-county service area—Marquette, Outagamie, Portage, Waupaca and Waushara counties—to gather information to help plan future programs. The survey results will assist CAP staff and board members in setting programmatic priorities for the three year period beginning in 2014.

“Our goal is to facilitate the maximum feasible participation of low-income persons in CAP’s strategic planning process, and that begins with the needs assessment,” said Nicole Harrison, vice president and director of Human Development for CAP Services who is leading the survey collection effort. “Participation continues at the decision-making level through representation on the Board of Directors, and at program evaluation through participant evaluations and other feedback on programs.”

The needs assessment reveals the most significant problems in each county in CAP’s five-county service area (Marquette, Outagamie, Portage, Waupaca, and Waushara counties). CAP staff and Board members use the information collected to identify goals, strategies and objectives for five priority areas. The information helps CAP develop new programs and expand or modify current ones.

Among the top priorities in the survey conducted in 2010 were access to better-paying jobs, having jobs that include health insurance benefits, increasing income to pay bills (e.g., through claiming the Earned Income Tax Credit) and lowering energy costs.

The current survey was mailed to 2,000 low-income households throughout CAP’s five-county service area. Participants were identified through a demographic mailing list targeting households with incomes defined as low-income.

An additional 477 surveys were given to program staff who shared them with clients of the Head Start and Early Head Start programs. Additional surveys are also available at CAP’s offices in Appleton, Waupaca, Wautoma and Stevens Point. Individuals are encouraged to return their completed survey to CAP Services in the envelope that was provided by the June 30, 2013, deadline.

The survey may also be completed online. Visit for a link.

CAP Services is a private, nonprofit community action agency that has been helping low-income people in Marquette, Outagamie, Portage, Waupaca and Waushara counties attain economic and emotional self-sufficiency since 1966.


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CAP Services
5499 Hwy. 10 East, Ste. A
Stevens Point, WI 54482
Ph. (715) 343-7500
Fax (715) 343-7521

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